Support

Support routes for MANTIS customers.

Clear channels for product support, fleet onboarding, procurement questions, and urgent production issues.

Product supportsupport@mantis-ihm.com

Account access, product questions, bug reports, and help using the MANTIS application.

Sales and fleet pricinginfo@mantis-ihm.com

Trials, onboarding, fleet purchasing, procurement questions, and commercial terms.

Security and procurementprivacy@mantis-ihm.com

DPA, privacy, data residency, service-provider, and security-questionnaire requests.

Scheduled callBook a MANTIS intro call

Optional route for fleet pricing, onboarding, and procurement discussions.

Operating hours

Standard support hours are Monday to Friday, 09:00-18:00 Central European Time, excluding Estonian public holidays.

Response expectations

  • Commercial and standard product support: acknowledged within one business day.
  • Active customer production issue: use URGENT in the subject line and include the affected organisation, vessel, user, URL, screenshots, and what changed.
  • Security issue: report through the vulnerability disclosure process.

What to include

To speed up triage, include the vessel name or IMO, your organisation, the affected workflow, browser/device, screenshots, and any exported file or request ID involved.

Current support commitment

Email support and scheduled calls are the official MANTIS support routes. Standard requests are acknowledged within one business day during the operating hours above. Urgent production issues are triaged first; any contract-specific response terms are recorded in the customer agreement.